Legal
Complaints procedure
Last updated 15 October 2026
We want every client to be happy with our work. If something has gone wrong, please tell us so we can put it right.
How to complain
Send us a message through the contact form or write to our office. Tell us what happened, when, and what you would like us to do about it.
What happens next
- We acknowledge your complaint within 5 working days.
- Francis looks into it personally and reviews the work involved.
- We send you a full written response within 28 days. If it will take longer, we tell you why and when to expect it.
If you are still unhappy
If our response does not resolve things, you can refer your complaint to our professional body, which will consider it independently. We will give you their details with our final response.
Fees during a complaint
Raising a complaint will never affect the quality of the work we do for you.
My Accountants NW Ltd
Suite 2, Clitheroe Business Centre, 105 Whalley Road, Clitheroe, Lancashire BB7 1HW
Registered in England and Wales, company number 15323635. ICO registration ZB863052.
Questions about this policy?
Send Francis a message and he'll get back to you, usually the same day.